Artificial Intelligence (AI) is playing an increasingly pivotal role in the banking sector by strengthening data analytics capabilities, forecasting market and customer trends, identifying fraud risks, and enhancing overall customer engagement.
At the recently concluded India AI Impact Expo 2026 in Delhi, industry leaders highlighted how AI is rapidly transforming India’s banking ecosystem. Voice-enabled AI agents are now managing a wide range of functions — from customer support interactions to backend operational workflows — significantly reducing turnaround time and improving process efficiency.
In a conversation with Akashvani News, Arpan Khosla, Head of Marketing at Blue Machines AI, said the company is developing enterprise-grade voice AI orchestration platforms that are already being deployed across sectors such as banking, healthcare and aviation.
He described the India AI Impact Summit as a landmark moment for the country’s AI ecosystem, emphasizing that the platform demonstrated India’s evolution from being primarily a consumer of AI technologies to emerging as a builder and innovator in the global AI landscape.
