In a remarkable display of preparedness and life-saving skills, a phlebotomist from Apollo Diagnostics saved the life of a 43-year-old Hyderabad resident who booked for home sample collection. This incident highlights the critical importance of timely intervention and underscores Apollo Diagnostic's commitment to patient safety and service excellence.
Mehtap (43, name changed), who works for a leading auto brand in Hyderabad, scheduled a full body check-up. Unbeknownst to him, there was a sudden drop-in heart rate and blood pressure, leading to initial dizziness. While starting the process, the phlebotomist immediately recognized the early signs of a severe reaction, which could have been fatal without swift action. The phlebotomist, who had recently been certified in Basic Life Support (BLS), administered the necessary first-aid measures. His timely and skilled intervention helped stabilize Mehtap, preventing a more serious medical emergency. Soon an ambulance from Apollo arrived, and the patient was taken for further treatment.
This incident served as a powerful testament to the importance of being prepared for medical emergencies. In recognition of World Heart Day, Apollo Diagnostics is announced that it has equipped close to 1,000+ phlebotomists with BLS certification. This initiative is a significant step towards ensuring that the patient-facing workforce is not only trained for accurate sample collection but is also prepared to provide crucial, life-saving assistance in critical situations.
"The safety of our patients is our top priority," said Mr. Sriram Iyer, CEO, Apollo Health and Lifestyle. "This incident with Mehtap underscores the value of empowering our phlebotomists with basic life support training. We believe that early detection, timely intervention, and preparedness are key to ensuring the well-being of our patients, especially in an age where lifestyle-related health conditions are on the rise."
This proactive deployment of BLS training is a part of Apollo Diagnostics' broader mission to set new benchmarks for patient care and safety in the diagnostic industry. It strengthens their workforce and provides an added layer of reassurance to patients undergoing routine tests, knowing that they are in capable hands.
"I am deeply grateful to the Apollo Diagnostics phlebotomist whose quick action saved my life that day. What could have turned into a tragedy was handled with such calm and skill. I also thank Apollo Diagnostics for training their team to be more than just sample collectors; they truly care for patients' lives," said the patient Mehtap (name changed)*.
Apollo Diagnostics' vast reach includes 5000+ touch points Pan India along with an exceptional network of home collection phlebotomists. The brand also has its Digi-Smart Central Reference Laboratory (CRL) in Chennai, a fully automated facility designed to dramatically accelerate diagnostic timelines with error-free operations to enhance patient care. To understand heart health better, people can opt for the 'Heart Risk Marker Advance' package, a cutting-edge diagnostic tool that uses the Lp-PLA2 (PLAC) cardiac risk marker to detect hidden cardiovascular risks beyond traditional measures.
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