Jaipur, March 16:
Additional Chief Secretary (Home) Bhaskar Atmaram Sawant visited the Rajasthan Sampark 181 Helpline centre at the Secretariat in Jaipur on Monday and interacted directly with complainants over phone to review grievance redressal.
During the interaction, Sawant spoke with 13 complainants related to departments such as police, home guards, prisons and transport services. He listened to their grievances, took feedback on previously resolved cases and instructed officials to ensure swift and effective resolution of pending complaints.
Immediate relief in pending cases
One of the complainants, Pemaram from Jodhpur, had registered a complaint regarding delayed payment for his duty as a home guard. Sawant directed officials to resolve the matter immediately and asked them to prioritise similar cases.
Another complainant, Andaram Prajapat from Barmer, raised concerns about lack of satisfactory action in a house theft case. Sawant assured him that senior officers from the police headquarters would contact him and ensure appropriate action.
Review of grievance resolution
The ACS also conducted a detailed review with officials from departments including police, home guards, prisons, disaster management, civil defence, soldiers’ welfare and the Rajasthan State Road Transport Corporation. The review focused on:
Average time taken for grievance resolution
Long-pending cases
Categories with low satisfaction levels
Department-wise complaint trends
He instructed officials to ensure transparent, prompt and quality resolution of public grievances, while also keeping complainants informed about the progress of their cases.
Initiative under CM’s directive
The exercise is part of a state initiative directed by Bhajan Lal Sharma, under which secretaries of various departments are scheduled to personally attend the Rajasthan Sampark 181 Helpline between March 4 and April 28 to interact directly with citizens and address their complaints.
Officials said the initiative aims to ensure faster grievance redressal, detailed review of cases and improved public satisfaction in government services.
