Gurgaon, India — [August 24, 2026] TP (formerly known as Teleperformance), a global leader in digitalbusiness services, is marking 25 years of operations in India, proudly earning its certification as a Great Place to Work® for the 13th time this year. The defining double milestone highlights TP’s enduring commitment to building a high-trust, people-first workplace while scaling its workforce to more than 90,000 employees across44 delivery centres in India and strengthening its role as a strategic hub for AI-powered customer experience (CX) and digital business transformation.
Since establishing operations in India in 2001, TP has evolved from a traditional CX management and business process outsourcing services provider into a technology and transformation-led organisation supporting more than 200 global clients across 22+ languages from India. The company is now strengthening double-digit year-on-year growth in India, building on the country’s deep talent base and growing role in delivering AI-powered digital business solutions to leading global brands across industries including travel and hospitality, healthcare, retail and ecommerce, banking and finance, technology, telecom, utilities and other industries.
TP in India, the largest multicultural team within the TP Group, serves clients from across the globe combining human empathy with AI and advanced technology to deliverscalable, cost-effective and value driven digital CX, back-office and transformation solutions. TP’s growth in India is also reflected in its expanding footprint. In 2025, the company opened new delivery centres in Mumbai, Chennai and Indore, adding to its established network across the country. In 2026, TP is focused on scaling existing sites while expanding into additional metro and non-metro locations, including Gurgaon, Noida, Jaipur, Mohali, Mumbai and Hyderabad.
Commenting on the milestone, Maneesh Daga, Country Head, TP in India, stated: “Maneesh Daga, Country Head, TP in India, commented on the milestone: “A quarter of a century ago, TP began operations in India. This milestone is more than a number, it is a testament to the resilience of our teams, the trust of our clients, and the evolutionof an industry. What began as a scale and efficiency play has become one of India’s defining service sector success stories. Today, we deliver outcome-based, AI-powered customer experience for global brands, and we are equally proud of building one of thecountry’s great places to work. The next 25 years will be defined by what our people and our technology achieve together.”
TP’s evolution reflects the broader transformation of India’s services industry, which is moving from operations-led delivery towards AI-enabled, hyper-personalised and outcome-based models. TP is advancing this shift through its suite of AI solutions, combining human expertise with latest technology to support CX and digital business transformation at scale. As TP marks completion of 25 years in India, the company is focused on expanding its geographic footprint, strengthening its technology and AI capabilities, and building the future workforce required to support the evolving needs of global enterprises.
